The following is a guest post.
Do you get a little angry every time you take a look at your cable bill?
Have you ever stopped and thought to yourself ” why am I paying this much just for television every month?”
If so then you are in the same boat with millions as millions of other Americans who are getting nickeled and dimmed to death by the cable industry.
Here is a secret that I think very few people realize: cable television is a luxury item and the industry as a whole keeps raising rates because as a whole Americans complain a lot but still end up paying it.
Any rational person’s path to cutting his expenses and getting out of debt should include finding a way to slash his monthly television bill.
If he has his cable, Internet and phone in a bundle package then he should look to cut that expense by a large percentage as well.
As a person who has worked for three cable and two satellite companies I am going to explain the easiest way to do it.
Negotiate A Better Deal With Retention Dept
The customer service department can do practically nothing for you. On the other hand the retention department can do wonders.
Ask specifically for them so you can be on the phone with someone who actually has the authority to help you.
Its crucial that you become a aware of the competing cable companies in your area.
Take a look at the deals you see them advertising online. Write them down on a piece of paper for further reference.
Should no other cable company exist in your area then you will need to look at the offers that the satellite companies are offering.
Either DISH or Direct TV will be fine. Take their medium package and use their online tool to add in any extra equipment you have (IE. extra HD boxes or DVRS).
The total price of the competing company’s promotional rate will usually be at least $4o cheaper than what you are paying now.
In most cases it will be a lot more.
When you are speaking with the customer retention specialist you need to make sure you sound very polite but firm at the same time.
Explain to them that “you like the service and want to stay with what you currently have but feel like the deal you are being offered by XYZ company is too good to pass up.”
Tell them that you and your family are trying to cut back on expenses and can no longer afford the package that you have at its standard rate.
Nine times out of ten you will get a significant discount on your total bill.
I gave one of my friends who was complaining about his cable bill last week these exact instructions.
He had Cox Communications and was paying approximately $110 a month just for cable television, one digital home recorder (DVR) and one additional high definition box.
I told him to call Cox and tell them that he could get the exact same cable package with the same equipment from Direct TV for $50.99.
He did what I told him and the retention department offered him his same cable package with free Showtime for three months for $65 for six months.
I was listening to the conversation and told him to ask for a longer promotional period. My friend did not think they would go for it but I urged him along.
Sure enough the retention rep did it.
She didn’t give any resistance whatsoever and with one push of a button gave him a year long promotion that will have him $45 a month. That translates into $540 a year!
While I was proud of my friend I was also disappointed in myself.
That was good but I felt that I should have pushed him more.
I should have got him to push them further to add one more premium movie channel with the deal and up his Internet speed.
Why not? These cable companies spend a lot of money getting you. You might not realize this but hundreds of dollars in advertising were spent so that you know they exist.
Additionally, they probably subsidized a large portion of your installation costs.
If they loose you as a customer then at some point in the future they will have to spend hundreds of dollars to get you back.
Giving you another promotion actually saves them money in the long run.
You have more “aces” to play the more competing companies there are in your local area.
Depending on what deals are currently being offered you might be able to get your cable company to discount your bill well beyond what you ever thought was possible.
I say shoot for the stars. You have nothing to loose and only a lot of money in savings to gain. Whenever you think you are asking for too much go ahead and ask for more. After all, they ask you for more money every single year.